How to Customize and Embed Your Ticket Form

Overview:
Control which fields customers see when submitting tickets via your portal or website by editing the Ticket Form builder.

Steps:

1. From any page, click the Ticket Form button in the Tickets tab or go to Settings → Ticket Form.

2. On the left, reorder fields by dragging the ⇅ handle.

3. Toggle fields On/Off to show or hide them in the public form.

4. Preview changes on the right.

5. Copy the provided <iframe> snippet or direct link to embed on your site.

6. Optionally append ?styleId=1 or &with_logo=1 to customize appearance.

Tips & Best Practices:

• Only expose necessary fields to keep the form simple.

• Preview on mobile and desktop to ensure responsiveness.

• Use the direct link in email footers for quick customer access.

Troubleshooting / FAQs:

• New field not appearing: Refresh the builder or clear browser cache.

• Embed code broken: Ensure you copied the full <iframe> and pasted it into your site’s HTML.

• Preview blank: Check that your form is set to “Active” in Settings → Ticket Form.