Overview:
Quickly find the tickets you need—by status, date, agent, or priority—and export them for reporting or handoff to other systems.
Steps:
In the Tickets tab, use the Search box (if available) to filter by subject or requester.
Click column headers (Ticket #, Subject, Requested On) to sort ascending/descending.
Use any Filter dropdowns (Status, Agent, Priority) to narrow results.
Adjust Show [10] entries to display more rows per page.
Click Export to download the current view as CSV or Excel.
Tips & Best Practices:
Save frequently used filters as Custom Views for one‑click access.
Export only filtered subsets (e.g., Open tickets) to keep file sizes small.
Schedule regular exports (weekly) for SLA reporting.
Troubleshooting / FAQs:
Export button disabled: Verify you have “Export Tickets” permission.
Filters not applying: Clear all filters then reapply one at a time to isolate the issue.
Pagination not working: Refresh the page or increase rows per page before selecting all.