Overview:
Resolve frequent problems users encounter with roles and permissions.
Issue & Solution:
User Can’t See Module: Confirm the role has that module toggled on and the module itself is enabled.
Excessive Access: Check for overlapping roles granting unwanted permissions; remove or adjust as needed.
Error “Unauthorized”: Ensure the user’s session is fresh—have them log out/in.
Role Not Saving Changes: Verify you have the “Manage Roles” right and try again in an incognito window.
Additional Steps:
Reproduce the issue with a test user.
Compare that user’s roles against a working account.
Adjust permissions in small increments and retest.
When to Escalate:
System‑wide permission bugs—contact your admin or support team.
Unexpected behavior after a platform update.