Overview
Extract ticket data for analysis, SLA compliance tracking, or sharing with stakeholders.
Steps
In Ticket Support, apply any Filters needed (e.g. Date Range, Status).
Click Export in the top‑right.
Choose CSV or XLSX, then download.
Open in your spreadsheet tool to build reports (e.g. tickets by category, response times).
Tips
Schedule monthly exports to monitor volume trends and agent performance.
Use pivot tables to summarize average resolution time per agent or category.