Configuring Read‑Only vs. Read/Write Access

Overview
Some modules support both view-only and the ability to create or modify data—set read/write levels per module.

Steps

1. In the Permissions tab, find modules with dual settings (e.g., Tickets).

2. Click the module’s name to expand its sub-permissions.

3. Select View Only or View & Edit as needed.

4. Save your changes.

Tips

• For support tickets, “View & Edit” lets customers reply; “View Only” locks them out of responses.

• Keep default modules read-only and enable editing only where necessary.