Overview
Even with the best processes, errors can occur. This article covers common problems and resolutions.
Common Issues & Fixes
- Issue: No employees listed after generate
Cause: No filter selected or no eligible employees
Solution: Clear filters or select the correct department/month
- Issue: Time logs not included
Cause: "Add Timelogs to Salary" unchecked or mismatched date ranges
Solution: Check the toggle and verify time log dates are within payroll period
- Issue: Expense claims missing
Cause: Claims unapproved or outside period
Solution: Approve claims and rerun for the correct month
- Issue: Net salary shows zero
Cause: Gross and deductions cancel each other out
Solution: Inspect each line in Edit mode to identify zeroed items
- Issue: Payroll generation hangs or times out
Cause: Large data volume or network lag
Solution: Break into smaller batches by department or run during off-peak hours
FAQs
Q: Can I generate payroll for past months?
Yes—simply change the month selector to any prior month and click Generate. Historical data (time logs, claims) will be applied.
Q: How do I include bonus pay without recreating entire payroll?
Edit the existing payslip (Article #3), click + Add Additional Earning, enter the bonus amount, and save.
Q: The system says “Already Generated” but I can’t find the entry.
Check your filters (status, department). If still not found, search by employee name in the search bar.