Overview
When an employee’s expected overtime pay doesn’t match their paycheck, you can systematically identify and correct the issue.
Step‑by‑Step Instructions
Export the overtime detail CSV from Payroll → Overtime Request.
In your spreadsheet:
Filter by the employee and pay period in question.
Compare each entry’s Date, Duration, and Policy against your payroll report.
In the app, review each offending request’s history via its ⋮ Action → View History.
If a policy or rate was mis‐configured, fix it under Overtime Settings, then re‐approve and rerun payroll.
If you need to correct a single payroll run, manually adjust the entry under Payroll → Payroll → View / Edit.
Tips
Always lock down date filters when exporting, so you don’t accidentally include crossover entries.
Use conditional formatting in your sheet to highlight mismatched hours or rates.
Troubleshooting & FAQs
Export shows correct hours but payroll doesn’t
Confirm the “Add timelogs to salary” box was checked when generating that payroll batch.
I can’t edit an old payroll run
Payroll edits are allowed only for “Generated” status; if marked “Paid,” you’ll need to create a manual adjustment.