How to Configure SMS Notifications with the Correct Country Code

Overview
To get Laywork notifications via SMS, you must enable the gateway and ensure each user’s mobile number includes the proper international dialing code.

Steps

1. Navigate to Settings > SMS Settings.

2. In the right‑hand list, check the notification events you want to receive by SMS (e.g. “Leave Approved”, “Payment Reminder”).

3. Under User Profiles (or in HR > Employees), verify that each user’s phone number is saved with their country code (for example, +1 for USA, +44 for UK).

4. Only one SMS gateway can be active at a time—confirm you’ve selected the correct provider in the gateway configuration area at the top.

Tips

• If texts aren’t coming through, test your gateway by sending a manual SMS from its dashboard.

• Make sure users have opted in to receive SMS messages under their personal Profile Settings.