How to Submit and Track an Offline Payment Request

Overview
If you need to pay by bank transfer or check, you can submit an offline payment request directly through Laywork.

Steps

1. In Settings > Billing, switch to the Offline Request tab.

2. Click Add New Request.

3. Select the Package, choose your Payment Method (e.g. Bank Transfer), and upload any supporting documentation (e.g. transfer slip).

4. Click Save.

5. Your request appears in the list with Status: Pending. Once our finance team confirms receipt, the status updates to Accepted and you can download the official receipt.

Tips

• Complete all fields (package, payment by, date) to avoid delays.

• Attach clear scans of your bank remittance slip for faster processing.

Troubleshooting

• If your request remains pending for more than 48 hours, follow up with [email protected].

• Make sure your bank transfer matches exactly the plan amount in VND (or your chosen currency).