How to Handle Failed Payment Attempts

Overview
If your card or bank transfer fails, Laywork will retry and notify you so you can keep your subscription active.

Failure Scenarios

• Card Declined (expired, insufficient funds)

• Offline Payment Not Received by due date

Automatic Retries

• Laywork automatically retries card charges up to three times over 72 hours.

• If all attempts fail, your account will enter a 7‑day grace period.

What to Do Next

1. Update your payment method: Settings > Billing > Purchase History tab → click Update Payment on the failed transaction.

2. For offline payments, upload proof in Settings > Billing > Offline Request.

3. Once payment is successful, your subscription remains uninterrupted.

Troubleshooting

• If retries continue to fail, contact your bank to authorize the charge.

• Accounts suspended after the grace period can be reactivated by settling the outstanding invoice.