Overview
Quick solutions for frequent tax and e-invoice configuration issues.
Tax rate missing in dropdown
→ Define it under Settings > Tax Settings and refresh the invoice form.
E-Invoice credentials invalid
→ Re-enter Electronic Address and Company ID exactly as issued by authorities.
E-Invoice export fails
→ Verify your business country in address; ensure required fields are filled.
Tax report export error
→ Check user permissions and that there is data in the date range.
HSN/SAC codes not showing
→ Enable Hsn/Sac Code Show in Finance Settings.
Tips
Always test e-invoice export with a sandbox government portal before going live.
Keep tax rates up to date with your local tax authority announcements.
Troubleshooting / FAQs
Q: How do I handle tax-inclusive pricing?
A: Use the Calculate Tax option “Before Discount” and include tax in unit prices.
Q: Can I disable e-invoicing?
A: Remove all fields in E-Invoice Settings and save; the module will hide the E-Invoice button.