How to Submit a New Support Ticket

Overview
Learn how to open a ticket so our support team can track and resolve your issue.

Steps

1. Click Tickets in the left sidebar, then Create Ticket.

2. Select Requester: choose Client or Employee.

3. Pick or add Requester Name.

4. Choose Assign Group (e.g. Support) and Type (Bug, Question, Feature Request).

5. Enter a concise Ticket Subject and detailed Description.

6. (Optional) Upload attachments via Upload File.

7. Under Other Details, set Priority, Channel Name, and Tags.

8. Click Save.

Tips

• Use clear subject lines like “Unable to export report.”

• Attach screenshots or logs for faster diagnosis.

Troubleshooting

• Save button disabled? Ensure all required fields (*) are filled.

• Form won’t open? Refresh the page or check your connection.