Assigning Tickets to Agents or Groups

Overview
Manually delegate tickets to specific agents or let Round Robin handle it.

Steps

1. In Tickets, click the three‑dot Action on a ticket row.

2. Select Assign and choose an Agent or Group.

3. Click Confirm.

Tips

• Use Round Robin for fair distribution (see article 8).

• Assign critical issues to senior agents.

Troubleshooting

• No agents listed? Enable agents in Settings → Ticket Agents.

• Assignment fails? Check your role permissions.