Overview
Learn how to finalize tickets by closing, archiving for record‑keeping, or deleting.
Steps
Filter tickets by Status = Resolved/Closed.
Select tickets via checkboxes.
Click Bulk Actions → Close, Archive, or Delete.
Confirm the action.
Tips
Archive monthly to improve system performance.
Export before deletion for compliance records.
Troubleshooting
Archive option missing? Enable in Module Settings.
Deletion blocked? Check your user role permissions.