Integrating Support Tickets with Email

Overview
Automatically convert incoming support emails into tickets.

Steps

1. Go to Settings → Ticket Channel → Email.

2. Enter your support email address and SMTP/IMAP credentials.

3. Set forwarding rules in your email provider to forward mail to Laywork.

4. Click Test Connection and then Save.

Tips

• Use a dedicated support@ address.

• Set up auto‑responders in email for acknowledgment.

Troubleshooting

• Emails not creating tickets? Check forwarding rules and credentials.

• Attachments missing? Enable “Include attachments” in channel settings.