Overview
Quick fixes for the most frequent snags in setting up and tracking goals.
Issue: “Add Objective” button missing
Cause: Insufficient permissions
Solution: Grant the “Owner” role under Roles & Permissions.
Issue: Objective stuck at 0%
Cause: No key results or current values
Solution: Add key results (KRs) and update the Current Value field.
Issue: Dashboard shows zero objectives
Cause: Date filter excludes all objectives
Solution: Expand or adjust the Duration range at the top of the dashboard.
Issue: KR metric not found
Cause: Metric not configured
Solution: Add the required metric under Key Results Metrics.
Issue: 1:1 meeting won’t repeat
Cause: “Repeat” checkbox ignored
Solution: Ensure browser cookies are enabled to retain preferences.
Tips
Always check your role and permissions first.
Use exports (OKR Score) as a backup before bulk changes.
Further Help
Contact support if you encounter any errors not covered here or if you need role updates.