Troubleshooting Common Goal‑Management Issues

Overview
Quick fixes for the most frequent snags in setting up and tracking goals.

• Issue: “Add Objective” button missing

  • Cause: Insufficient permissions

  • Solution: Grant the “Owner” role under Roles & Permissions.

• Issue: Objective stuck at 0%

  • Cause: No key results or current values

  • Solution: Add key results (KRs) and update the Current Value field.

• Issue: Dashboard shows zero objectives

  • Cause: Date filter excludes all objectives

  • Solution: Expand or adjust the Duration range at the top of the dashboard.

• Issue: KR metric not found

  • Cause: Metric not configured

  • Solution: Add the required metric under Key Results Metrics.

• Issue: 1:1 meeting won’t repeat

  • Cause: “Repeat” checkbox ignored

  • Solution: Ensure browser cookies are enabled to retain preferences.

Tips

• Always check your role and permissions first.

• Use exports (OKR Score) as a backup before bulk changes.

Further Help
Contact support if you encounter any errors not covered here or if you need role updates.