Overview
The Messages screen shows all one-on-one chats between you and other users (employees, clients, admins). Learn how to browse, search, and switch between conversations.
Steps
Navigate to Collaboration & Meeting → Messages.
In the left pane, scroll to see your list of contacts and recent chats.
Use the Type to search contact box to filter by name.
Click any contact to load the conversation thread in the right pane.
Tips
Unread conversations appear in bold—click them to mark as read.
Resize your browser or collapse the sidebar for more room to read long threads.
Troubleshooting / FAQs
Q: My contact list is empty.
A: Ensure you have an active chat with at least one user. Click + New Conversation to start one.
Q: Older messages aren’t loading.
A: Scroll to the top of the thread; the last 50 messages will fetch automatically.