Overview
Keep your inbox tidy by archiving old threads or permanently deleting them.
Steps (Archive)
Hover over the conversation in the left pane.
Click the three-dot menu → Archive.
Steps (Delete)
Click the three-dot menu → Delete Conversation.
Confirm deletion in the pop-up.
Tips
Archiving preserves history in Settings → Message Settings → History, while deletion is permanent.
Archive instead of delete if you think you may need to refer back.
Troubleshooting / FAQs
Q: No Archive option shows.
A: Only admins or the conversation owner can archive—check your role permissions.
Q: I accidentally deleted a conversation.
A: Deleted chats cannot be restored; encourage use of “Archive” for non-destructive cleanup.