Setting Article Audience (Employees vs. Clients)

Overview
Control who can see each article by tagging it for employees or clients.

Steps

1. In the Add/Edit Article screen, choose For Employees or For Clients.

2. Only that audience type will see the article in their Help Center portal.

3. Save the article.

Tips

• Write internal policies under “For Employees” only.

• Create onboarding guides under “For Clients” if you have a client portal.

Troubleshooting

• Wrong audience sees the article? Try unchecking and re-saving the audience toggle.