Overview
Ensure your articles are clear, concise, and easy to follow.
Steps
Use a descriptive title (start with “How to…” for procedures).
Write an Overview paragraph summarizing the goal.
Break instructions into numbered Steps.
Highlight key points in Tips or Notes boxes.
Add screenshots or attachments for clarity.
Include a Troubleshooting section for common errors.
Review and publish.
Tips
Keep each article focused on a single topic.
Update articles whenever workflows change.
Solicit feedback from users on article clarity.
Troubleshooting
Users still confused? Ask for screenshots of their screen to refine steps.