Troubleshooting Common Knowledge Base Issues

Overview
Quick fixes for the most frequent Knowledge Base problems.

Steps & Fixes

• Article won’t save:

  1. Check required fields (heading, category, audience).

  2. Ensure no network disruptions (reload and retry).

• Attachments not appearing:

  1. Verify file type/size limits.

  2. Reopen editor to refresh the file list.

• Search returns no results:

  1. Clear search term and filters.

  2. Confirm article is published “For Employees” or “For Clients” as appropriate.

• Category changes not applied:

  1. Delete then re-create the category in the modal.

  2. Re-assign articles to the new category.

Tips

• For persistent bugs, collect console screenshots and contact Support.

• Keep user roles updated so everyone has the correct permissions.