Troubleshooting Common Documents & Discussion Issues

Overview
Fast solutions for the most frequent file- and comment-related errors.

Steps & Fixes

• File upload fails repeatedly:

  1. Confirm file size/type limits.

  2. Try renaming the file with no special characters.

• Discussion editor not loading:

  1. Clear browser cache or try private/incognito mode.

  2. Disable browser extensions that may block rich-text editors.

• Mentioned users don’t get notified:

  1. Verify their email settings in Settings ▶ Purchase Notification Settings include “New Purchase Inventory” (applies generically to comments).

  2. Ask them to check spam/junk folders.

• Permission errors on delete:

  1. Review the user’s role under Settings ▶ Roles & Permissions.

  2. Grant “Delete Documents” or “Delete Discussion” as needed.

Tips

• Keep your browser up to date—old versions can break rich editors.

• Encourage team members to report any broken attachments or missing comments immediately.