Overview
Common solutions for problems you might face within the Candidate Database.
Issue: No “Restore Application” button
Cause: Viewing active candidates instead of archived ones
Solution: Toggle Filters to show the “archived” view.
Issue: Search yields no results
Cause: Search term typo or field not indexed
Solution: Try partial matches and remove special characters.
Issue: Filter dropdowns empty
Cause: Underlying data (Skills or Dates) is missing or misconfigured
Solution: Add skills in Recruit → Skills; verify that date formats are correct.
Issue: Export hangs or times out
Cause: Too many records, exceeding the CSV export limit
Solution: Apply tighter filters or export in smaller batches.
Issue: Profile fields not up to date
Cause: Recent changes made in Module Settings
Solution: Refresh the page and verify field mapping in the settings.
Tips
Always document your filter combinations for recurring queries.
Use browser dev‑tools console to spot JavaScript errors if the UI behaves unexpectedly.