Overview:
When you can’t resolve an issue yourself, gather relevant logs and details so Laywork Support can help you quickly.
Steps:
Reproduce the issue and note the exact steps you took.
Go to Settings → Audit Logs (for record changes) or Automation & AI → Workflow Logs (for automation errors).
Click Download Logs or copy the relevant log entries.
Take screenshots of any error messages or unexpected behavior.
Email your findings to [email protected] with:
Subject: “[Troubleshooting] Lead & Deal Issue: Short Description”
Body: Steps to reproduce, user account, workspace name, and attached logs/screenshots.
Tips & Best Practices:
Include timestamps and record IDs to help support locate the data.
Mention any recent changes (new workflows, custom fields, integrations) that might be related.
Troubleshooting / FAQs:
Q: Where do I find my workspace name or ID?
A: It’s listed at the bottom of your sidebar or under Settings → Account Info.
Q: How long does support take to respond?
A: Standard response time is within 24 business hours—urgent issues may get priority.